Frequently Asked Questions
Where are you located?
Stephi's Cupcakery is a home-based business, permit #PT0491726, located in San Jose, CA.
What are your hours?
Our hours are Monday - Thursday for pick-up only after 4pm. Saturdays and Sundays, we are closed. Follow our Instagram account or check the Events page for updates.
What are your payment methods?
Cash and all major credit cards accepted at our events.
When should I place my order?
Outside orders must pay within 72 hours through Venmo to complete your order and to deter last minute cancellations or no-shows. By completing your payment, you agree to the TERMS & CONDITIONS listed below. If by any reason you need to cancel, please contact me 48 hours beforehand. Anytime after, I have already started the prep process for cookies and you will only be refunded for 50% of your purchase. I get that things can come up, but understand, I do have a life outside of this business and to make your order as fresh as possible, it takes away from my time and money for the ingredients to make it.
Do you deliver?
No. If requested, you will be charged $1 for every mile travelled to and from location, no matter where you are located.
Do you make cakes?
Due to the restrictions with our permit, we do not accept orders for cakes.
Can I request a custom order?
Unfortunately, at this time, it is not possible per restrictions and regulations of the Department of Environmental Health.
What is your allergy information?
Stephi's Cupcakery is NOT a nut-free, gluten-free or vegan bakery; all of our baked goods are prepared on premise. Although we do wash every item before each product is made, we cannot guarantee cross contamination as everything is made using the same machines.
Do you have nutritional information available?
Not at this time and probably won't in the future. We feel that our products are an indulgence. As with all indulgent foods, moderation is key.
Are you certified kosher?
How far in advance should I place my order?
Please place your orders 72 hours in advance for small orders.
Larger orders require a week in advance.
How should I store my baked goods? What is the shelf life?
In a cool, dry place. Cookies should be eaten within 2 days of purchase. They can be frozen in airtight containers. Cupcakes must be consumed within 1 day of purchase if left at room temperature. They can be refrigerated up to 1 week, although, we cannot guarantee the same quality freshness as when you first received them.
Do you individually package the cookies or cupcakes?
We do so if requested. There will be an extra fee if you need them to be packed individually. Please inquire as soon as possible as I cannot guarantee that I will have all types of the desired packaging. All orders are usually placed in a bakery box.
What is the minimum order for each baked good?
Please read the product page in its entirety for minimum orders.
TERMS & CONDITIONS
Payment: Payment is due within 3 days of placing your order. We reserve the right to cancel the order if payment is late. You will be reminded on the third day and then notified if we cancel your order.
Changes: We’ll do our best to accommodate any changes that are made 7 days before the order pick-up date. Please note - extra charges may apply to last-minute changes.
Cancellations: Cancelled orders will be refunded 50% of your total if cancelled within 48 hours of pick-up date, not pick-up time.
Pick-up: Once an order is no longer in our care, we take no responsibility for any damage caused. You must pick up from our place of business. We don't offer delivery or a designated pick-up location. If requested, you will be charged $1 for each mile we have to travel TO AND FROM set location.
Media: We reserve the right to use all photographs of our products for advertising purposes.