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Frequently Asked Questions

Where are you located?
Stephi's Cupcakery is a home-based business located in San Jose, CA.

 

What are your hours?

Our hours are Monday - Friday are for pick-up only from 9am - 1pm. Saturdays are for pick-up only from 9am - 10am. Sundays, we are currently closed. Follow our Instagram account or check the Events page for updates.

 

What are your payment methods?
All major credit cards accepted through online orders.

 

Do you make cakes?

Due to the restrictions with our permit, we do not accept orders for cakes. 

 

Can I request a custom order?

Unfortunately, at this time, it is not possible per restrictions and regulations of the Department of Environmental Health.

 

What is your allergy information?
Stephi's Cupcakery is NOT a nut-free, gluten-free or vegan bakery; all of our baked goods are prepared on premise. Although we do wash every item before each product is made, we cannot guarantee cross contamination as everything is made using the same machines.

 

Do you have nutritional information available?

Not at this time and probably won't in the future. We feel that our products are an indulgence. As with all indulgent foods, moderation is key. 
 

Are you certified kosher?
No.

 

How far in advance should I place my order?
Please place your orders 72 hours in advance for small orders. 

Larger orders require a week in advance.

 

How should I store my baked goods?
Please reference the PRODUCT INFO on each product page for instructions regarding our baked goods.

 

Do you individually package the cookies or cupcakes?

We do so if requested. There will be an extra fee if you need them to be packed individually. Please inquire as soon as possible as I cannot guarantee that I will have all types of the desired packaging. All orders are usually placed in a bakery box.

 

What is the minimum order for each baked good?
Please read each product page in its entirety for minimum orders.

 

Do you offer discounts?

Discounts are offered through bulk orders (100+). Please message me before placing any bulk orders.